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Frequently Asked Questions
Why choose us?
We have more than 10 years experience in building material industry, exporting to over 40 countries. We offer professional service through our own design team and provide customized products that are easy to install, even for those without previous experience.
Are you a manufacturer?
Yes, we are a professional manufacturer. Customers are welcome to visit our factory and showroom to inspect quality before placing an order.
How are the goods packaged?
Hardwares and accessories are packaged in cartons. Glass and wooden components are protected by wooden boxes, while long stainless steel pipes are secured in fiber bags.
What information is needed for an inquiry?
Please specify the materials and items you are interested in, the required sizes, and ideally provide drawings or project photos so our designers can suggest the best solutions.
What is the estimated delivery time?
Generally, it is 5-10 days for stock items. For custom production or non-stock items, it typically takes 15-20 days depending on the quantity.
What are your payment terms?
Our standard terms are 50% T/T in advance and the balance before shipment. We also support common payment methods such as Western Union and Paypal.
Bashan Living
